Shipping policy

Green Earth Lighting – Shipping Policy

At Green Earth Lighting, we’re committed to fast, reliable, and transparent delivery across Australia. We aim to dispatch your order promptly and ensure it arrives in excellent condition—with full tracking every step of the way.

 

Free Shipping on Orders Over $200

We offer free standard shipping on all orders over $200 (excluding long length surcharges, remote area charges, and PO Boxes with limitations). Orders under $200 will be shipped with Authority to Leave (ATL) by default.

 

Where We Ship From

Orders are dispatched from our Sydney and Melbourne warehouses. In some cases, to speed up delivery, we may arrange direct dispatch from our suppliers, shipping from Queensland or New South Wales.

 

Estimated Delivery Times (After Dispatch)

Once payment has been successfully processed by our bank, we aim to dispatch orders within 1–2 business days.

In some cases orders shipped direct from our suppliers may require an additional 1-3 business days for processing.

Delivery times vary by location:

  • NSW / QLD / VIC Metro: 1–4 business days

  • NSW / QLD / VIC Country: 3–8 business days

  • SA / TAS: 2–7 business days

  • WA / NT: 6–12 business days

Important: Please do not book an electrician until your goods have been fully received and checked. We are not liable for any costs incurred due to delays, incorrect, or damaged goods.

 

Shipping to PO Boxes

We can only deliver to PO Box addresses via Australia Post in some circumstances.

 

Authority to Leave (ATL)

If you select ATL at checkout, you agree to accept delivery at your own risk. We are not responsible for loss or damage once the item is left at the address. A Proof of Delivery (POD) can be provided upon request. Orders under $200 will be set to ATL by default.

 

Express Shipping

Need it fast? Select Express Shipping at checkout for the quickest courier option available to your area.

 

Long Length / Oversized Items

Orders containing items 1 metre or longer will incur a minimum $30 freight surcharge, regardless of order value. This fee covers courier excess charges and the additional protective packaging required to ensure safe delivery.

 

Promotional Free Shipping Offers

From time to time, we may offer Free Shipping Promotions. These offers apply to standard shipping only and do not cover:

  • Long length surcharge

  • PO Box limitations

  • International delivery

  • Remote area fees

 

Tracking & Support

All shipments include tracking. Once dispatched, you will receive a tracking link via email. For assistance with delivery or special shipping requests, please contact our team at accounts@greenearth.net.au.