For security reasons, we are unable to process orders over the phone. This policy is in place to protect your sensitive information, including credit card details, which should not be shared verbally.

However, we’re more than happy to guide you through the online ordering process. If you need assistance, please don’t hesitate to contact our customer support team.

It is necessary for you to bear the cost of shipping the product. We suggest utilising a shipping provider that offers tracking information. Green Earth will not be held accountable for missing packages. Please refer to our returns policy.

It depends on where you are. Orders processed here will take 2-7 business days to arrive. Delivery details will be provided in your confirmation email. Our shipping policy can be found here.

We use all major carriers, and local courier partners. For express shipping orders we use the fastest courier delivery service to your location.

Our return policy allows for returns within 30 days, but we do not offer exchanges. For more information, please refer to our full return policy available here.

If you need to change or cancel your order, please contact us through our contact us page immediately. However, please keep in mind that some orders are shipped very soon after the placement, and it may not always be possible to cancel or change them.

Please allow 1-7 business days for your return to be delivered to the Green Earth’s warehouse. Once it's received and inspected (typically within 48 hours of arrival), your refund will be processed and automatically applied to your original payment method within 2 days. Please note that depending on your credit card company, it may take an additional 2-6 business days for the credit to post to your account after it's been applied. You'll receive an email confirmation once the credit has been processed.

You can check the status of your order at any time by clicking on the “My Account” link located at the top right corner of any page on www.greenearth.net.au. Once logged in, you’ll have access to all your order details.

Additionally, you will receive email notifications with tracking information as soon as your order has been dispatched from our warehouse.

After your order ships, we'll send you an email with the tracking number. Simply click the link in the email to visit our tracking page.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

At Green Earth, we’re committed to giving you more than just a great deal — we strive to deliver the best prices, service, and overall experience on the planet.

If you spot an identical item in stock on an Australian competitor’s website at a lower price, email us at accounts@greenearth.net.au before placing your order. We’ll verify the details and beat the price— guaranteed.

Yes we do. We offer discounts for Lighting re-sellers, Electricians and all Australian ABN holders. For single use bulk buy discount codes or for ongoing B2B discount codes please email our office with your request.

If a faulty product is received, please submit your enquiry through the Contact Us page together with a photo or video of the issue.

Yes. We offer a 12-month limited warranty on all products from the date of original purchase, unless otherwise stated. This warranty covers manufacturing defects and provides peace of mind on your purchase. For full details, please refer to our Warranty Policy.

You may check out safely and securely online using Visa, MasterCard, American Express, Google Pay, Apple Pay, and Shop Pay. We also offer Bank Deposit and Lay-Buy as alternative payment options for your convenience.

Yes, absolutely. At Green Earth, we prioritise the security of your personal and payment information. Our website uses a range of robust electronic and physical security measures to protect your credit card details and personal data from unauthorised access. You can shop with confidence knowing your information is handled with the highest level of security.